At Mosa Milano, we understand that plans can change. If you need to modify or cancel your order, please contact us as soon as possible. We will do our utmost to accommodate your request.

No worries! If you've misplaced your order number, we can locate your purchase using the email or phone number provided at the time of order.

If you notice an error in the shipping address, please contact us immediately. We will do our best to make corrections before the shipment. Once the package is on its way, options may be limited.

Your order is processed with care at Mosa Milano. After confirmation, you'll receive an email followed by another with tracking information once the item is dispatched.

Yes, Mosa Milano delivers its creations worldwide. Additional fees and timings will be specified at checkout.

We want you to be completely satisfied with your purchase. If you consider a return, please note that return shipping costs are the responsibility of the customer. For exchanges, we cover the reshipping costs.

If you receive a defective item, please contact us with details and photos of the defect. We will guide you through the steps to quickly resolve the issue.

If you have received an item different from what you ordered, please contact us via email, providing your order number and photos of the incorrect item.

We will review the situation and, if the mistake is on our side, we will send you a free return label to efficiently resolve the issue.